Utilizing the perfect blend of technology and human touch, Dexter Orthodontics has implemented two new methods of enhancing communication with our patients and parents. We are now using an automated phone messaging system for appointment reminders and website access for viewing important account information online at any time. With the use of these automated services, it is easier than ever to keep you in touch and on track with your’s or your child’s orthodontics treatment.
Automated Messaging System
HouseCalls is a telephone appointment reminder system, which provides you with the courtesy of timely, efficient reminder of your next scheduled appointment. You will receive a call one or two days before your next scheduled appointment to remind you of the date and time of the appointment. To ensure that you receive your appointment reminder, calls are scheduled for late afternoon. You will also be asked to confirm your appointment by using your telephone keypad.
If you are unavailable when the call is made and have voicemail or an answering machine, the system will leave you a brief message.
Online Account Access
Working through our website, www.dexterortho.com, T.LINK gives patients and parents 24/7 online access to important account information from the privacy of your home via the internet or touch-tone telephone.
- Access detailed appointment information.
- View detailed account balance information, including account balance, payment history, insurance coverage and next payment due date and amount.
- View before/after treatment photos and x-rays.
- Make secure online payments via credit card.
- Receive e-mail appointment confirmations.
- Call toll-free 866-236-3877 to hear appointment and account information.
- Receive text message appointment reminders on your cell phone.